Contact Us

Your feedback is invaluable to us. Whether you have an account question, need to discuss a complaint, or wish to compliment our services, we're at your service. Reach out to us through:

Secure Messaging

You can communicate with us through your online account.

Simply click the button below to ask us a question or upload any attachments. We will respond to your inquiries within one (1) to two (2) business days.

Send Message

Phone

Our U.S. based Customer Care Representatives can help you Monday - Friday, from 8 am to 6 pm ET.

If you need to call us after hours, our automated system will be able to help you.

Call: 1-866-499-6793

Mail

Feel free to send us a letter with any questions or comments you may have. Reference your contact information, and your VIN or account number to help us get your answers faster.

General Inquiries

(Do not mail checks or payments, for general correspondence only):
Call: 1-866-499-6793

Volvo Car Financial Services
PO Box 91300
Mobile, AL 36691-1300
Fax: 314-702-4499

Mail Your Payment

If Financing (Retail account):
Volvo Car Financial Services
P.O. Box 70899
Charlotte, NC 28272-0899

If Leasing (Lease account):
Volvo Car Financial Services
P.O. Box 71102
Charlotte, NC 28272-1102

Title and Registration

If Financing (Retail account):
Volvo Car Financial Services
PO Box 91300
Mobile, AL 36691-1300

If Leasing (Lease account):
VCFS Auto Leasing Company
PO Box 91300
Mobile, AL 36691-1300