Contact Us


If you would like to contact us online, you must sign in to your account. You will receive a response within one (1) business day.

Check FAQ section

In many instances, you can find answers to your questions in our FAQ section of the site. Here is a short list of the most popular topics:

  • Vehicle payoff
  • Auto Pay program
  • Change of address
  • Payment methods (e.g. online, phone, mail, wire transfer)

See the Customer Support section for more resources.



Our U.S. based Customer Care Representatives can help you Monday - Friday from 7am to 7pm CST.  If you call us after hours, our automated system will be able to assist you.


Volvo Car Financial Services
PO Box 91300
Mobile, AL 36691-1300

Feel free to send us a letter with any questions or comments you may have. Do not mail payments to this address, this address is for correspondence only.