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During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

Volvo Car Financial Services

Contact Us

Customer Inquiry Form

If you would like to contact us online, you must sign in to your account. You will receive a response within three (3) to five (5) business days.


Our U.S. based Customer Care Representatives can help you Monday – Friday from 8 am to 8 pm ET. If you call us after hours, our automated system will be able to assist you.


Find answers to your most important questions in the FAQ section of our site. Here is a short list of the most popular topics:

  • Vehicle payoff
  • Auto Pay
  • Change of address
  • Payment methods
  • End-of-lease


Feel free to send us a letter with any questions or comments you may have. Reference your contact information, and your VIN or account number to help us get your answers faster.

General inquiries (do not mail payments to this address)

Volvo Car Financial Services
PO Box 91300
Mobile, AL 36691-1300

Mail Your Payment

If financing:
Volvo Car Financial Services
PO BOX 70899
Charlotte, NC 28272-0899

If leasing:
Volvo Car Financial Services
PO BOX 71102
Charlotte, NC 28272-1102