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During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

Volvo Car Financial Services

Support Center

Volvo Car Financial Services is here to help you. You can find answers, tips and information to common questions below. If you need more assistance, give us a call at 1-866-499-6793.

Set Up Your Account 

Register Your Online Account
Once you receive your account number, you can set-up your online account. You can find your account number on your Welcome Letter or first statement. 

Add a Vehicle 
We make it simple to add multiple vehicles to your online account. All you need is your new vehicle's account number. 

Manage Your Account

Check Your Statement
View your monthly statement online. You'll be able to see your payment information, account activity and more. 

Manage Your Account
Edit your online profile and manage the contact information associated with your account. 

Request Vehicle Payoff
See how much you owe on your vehicle. When you're ready to payoff your vehicle, we'll help you walk through all the steps. 

Set-up Auto Pay
Auto Pay is the easiest way to make your monthly payment. Just set it up once and you'll never miss a payment. 

Reading Your Statement

On your statements, you'll find your monthly account activity, itemization of any charges, overview of last month's payments, total amount due, payoff information and more. If you have a retail contract, you'll also see a break out of your monthly principal and finance charges. 

Top 3 Frequently Asked Questions

  1. Can I make a payment online? 
    Yes, you can make a payment online with no convenience fee. Simply log in to your account and choose the Online Payment option. You can enter your bank information or you may be able to select an account that you have used in the past to make a payment to us. To change your checking account information, see "Updating Your Account Information" above. Finish the payment process and receive your confirmation. Your payment should be view able on your payment history within three (3) business days, and it will be shown as being credited to your account as of the date it was submitted.

  2. How do I obtain a payoff on my account?
    You are able to request a payoff quote on our website.  Please log in to your account to Request a Payoff Quote. You will be provided with a payoff quote and instructions on where to mail your payoff amount. You may also call our 24-hour automated phone system. Please have your account number available. You will be provided with the payoff amount and will also be given the option to have it faxed to you. Instructions on where to mail your payoff will also be provided.

  3. I have not received my registration or decal. What should I do?
    Most states send these documents directly to your address. Please contact your Department of Motor Vehicles office or local tag agency to verify their policy. If the decal was sent to us, we will forward it to you.

View our FAQs for more answers to questions. 

Didn't find what you were looking for? Try searching our site or feel free to call our Customer Care team at 1-866-499-6793