Excess Wear and Use

Volvo Car Financial Services - 2016 Volvo S60
Shopping carts, baseball games - wear and tear can come from anywhere. But don’t worry, normal wear and use is expected on every leased vehicle. 

Complimentary Vehicle Inspection

Between 45 to 60 days before your lease ends, AutoVIN, our authorized inspection service provider, will schedule and conduct a complimentary and comprehensive vehicle inspection. You could even schedule your inspection by calling 1-800-556-2811. 
 
Normal vs. Excess Wear and Use

Use the chart below to compare normal vs. excessive wear and use.

DENTS

Normal Wear & Use
  • Smaller than or equal to 1.5" in diameter
  • Three or fewer dents per panel

Volvo Car Financial Services - Acceptable Dent Wear
Excess Wear & Use
  • Larger than 1.5" in diameter
  • Four or more dings and dents per panel
  • Dents that have been previously repainted
Volvo Car Financial Services - Excessive Dent Wear

INTERIOR

Normal Wear & Use 
  • Minimal stains that can easily be removed

Volvo Car Financial Services - Acceptable Interior Wear
Excess Wear & Use
  • Tears, burns or singes in cloth or leather
  • Heavy stains that cannot be removed
Volvo Car Financial Services - Excessive Interior Wear

PAINT AND
BODY DAMAGE
Normal Wear & Use
  • Surface scratches that will polish out
  • Minor bumper scratches that do not break the paint
  • Three or fewer dings per panel, 1" in diameter or less 
Volvo Car Financial Services - Acceptable Paint Wear
Excess Wear & Use
  • Scratches that exceed 3.5" in length 
  • Excessive number of paint chips
  • Gouges, cracks or tears on bumper covers or body cladding
  • Four or more dings per panel
Volvo Car Financial Services - Excessive Paint Wear

GLASS AND 
HEADLIGHTS/
TAILLIGHTS

Normal Wear & Use
  • Minor glass chips
  • Scratches on the windshield that are outside the wiper field

Volvo Car Financial Services - Acceptable Glass Wear
Excess Wear & Use
  • Chips, stars or scratches on the windshield within the wiper field
  • Any crack in the windshield, lens or lens cover
Volvo Car Financial Services - Excessive Glass Wear



WHEELS 

Normal Wear & Use
  • Cosmetic scrapes that do not affect the performance of the wheel


Volvo Car Financial Services - Acceptable Tire Wear
Excess Wear & Use
  • Previously repaired wheel gouges or deep scrapes
  • Any damage that affects the wheel performance 
Volvo Car Financial Services - Excessive Wheel Wear

TIRES
Normal Wear & Use
  • Tread depth of 4/32" of an inch or greater at the minimum point of thickness 
Volvo Car Financial Services - Acceptable Tire Wear
Excess Wear & Use
  • Tread depth less than 4/32"
  • Tires that are the wrong size or speed rating
  • Cut, torn or plugged sidewall
Volvo Car Financial Services - Excessive Tire Wear

FRAME

Normal Wear & Use
  • Frame is not or has never been damaged
Excess Wear & Use
  • Damaged or substandard repairs to frame, unibody or body
Volvo Car Financial Services - Excessive Frame Wear

ALTERATIONS

Normal Wear & Use
  • No modifications other than Volvo approved accessories
Excess Wear & Use
  • Any modifications, such as suspension, vehicle color or paint schemes, lettering or graphics, holes in frames, post delivery customizing, power train or fuel system alterations, non-OEM or dealer installed tinted glass, or substandard repair

Other examples of excess wear and use include, but are not limited to missing, inoperable or cracked headlights, tail lights, turn signals, rearview or outside mirrors, or missing or inoperable seat belts or air bag, engine damage or inoperable vehicle, or missing audio equipment. If you have any questions, please call us toll-free at 1-866-499-6793

End-of-Term Payments
We will mail you a final invoice that will include any charges for excess wear and use, excess mileage, past due payments and any other unpaid charges such as disposition fee and property tax. You can expect to receive the invoice within two to three weeks after we are notified that you returned your leased Volvo. Please refer to your lease agreement for complete details.