Help Center

Have a question? Volvo Car Financial Services has the answer.

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During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

Payoff

Is my security deposit deducted from the payoff amount of my leased vehicle? If not, when will I receive it?

Security Deposits are typically mailed to you.

Payoffs are usually quoted without deducting your security deposit. Your security deposit will be returned to you after we have received your payoff check and processing has been completed, which could take up to 14 business days.

If a dealer is paying off your account as part of the purchase or lease of another vehicle, this process can vary. For additional details, you can contact us at 1-866-499-6793.