Help Center

Have a question? Volvo Car Financial Services has the answer.

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During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

Payoff

How do I obtain a payoff on my account?

You can request a payoff by clicking here, and then click on the "I want to" button. Select "Request Payoff Quote" and you will be provided with a payoff quote and instructions on where to mail your payoff amount. 

You may also call our automated Voice Response line toll free at 1-866-499-6793. Please have your account number available. You will be provided with the payoff amount and will also be given the option to have it faxed to you. Instructions on where to mail your payoff will also be provided.

Also, your monthly statement or invoice includes your payoff amount and payment instructions. Please read the front and back of your statement or invoice to get complete information. Please refer to your Retail Installment Contract or Lease Agreement for further information on the calculation of your payoff amount.