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During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

Understanding Your Monthly Retail Installment Account Statement

Why does the statement show a late charge? My payment is not late.

Even though your most recent payment may have been on time, previous payments may have been late. The late charges shown on your statement reflect the total balance of unpaid late charges due on your account.  Payments not received within the grace period disclosed in your contract are subject to a late charge.