Help Center

Have a question? Volvo Car Financial Services has the answer.

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Volvo Car Financial Services is here to assist those customers impacted by the storm in Texas.  For those needing assistance, please call our Customer Care at 1-866-499-6793 or log into your account to send us a Secure Message.

Understanding Your Monthly Retail Installment Account Statement

How do I obtain a payoff on my account?

You are able to request a payoff quote via our website. Please log in to your account to Request a Payoff Quote. You will be provided with a payoff quote and instructions on where to mail your payoff amount.
Also, your monthly statement includes your payoff amount and payment instructions. Make sure to check the front and back of the statement to obtain complete instructions.

You may also call our automated Voice Response phone line toll-free at 1-866-499-6793. Please ensure that you have your complete account number or Social Security Number available. You will be provided with the payoff amount and will also be given the option to have it faxed to you. Instructions on where to mail your payoff will also be provided.