Help Center

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During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

Understanding Your Monthly Retail Installment Account Statement

How do I obtain a payoff on my account?

You are able to request a payoff quote via our website. Please log in to your account to Request a Payoff Quote. You will be provided with a payoff quote and instructions on where to mail your payoff amount.
 
Also, your monthly statement includes your payoff amount and payment instructions. Make sure to check the front and back of the statement to obtain complete instructions.

You may also call our automated Voice Response phone line toll-free at 1-866-499-6793. Please ensure that you have your complete account number or Social Security Number available. You will be provided with the payoff amount and will also be given the option to have it faxed to you. Instructions on where to mail your payoff will also be provided.