Help Center

Have a question? Volvo Car Financial Services has the answer.

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Volvo Car Financial Services is here to assist those customers impacted by the storm in Texas.  For those needing assistance, please call our Customer Care at 1-866-499-6793 or log into your account to send us a Secure Message.

Updating Your Account Information

How do I change my name on my account?

Please send us the appropriate documentation.

Mail or fax us a note with your account information and required documentation. If your name was misspelled, please send or fax us a copy of your driver's license.  

If your name has changed, please send or fax us a copy of the document showing your new name (such as a copy of a marriage certificate or the divorce decree, etc.). 

Mail to:

Volvo Car Financial Services
PO Box 91300 Mobile, AL 

or Fax: 314-702-4499